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Getty Images Letter Forum / Re: RM Getty Images in wordpress theme I bought. Help!

« on: June 05, 2017, 09:15:09 AM »

Thank you so much for your previous comments.

I have contacted the developer, as some of you suggested and they were very vague and not helpful at all. It seems they are in a foreign country, so it is hard to get in touch with them. I hit a dead-end there.

The letter my client got, didn’t come with a price for the picture in question. It says to prove they have an active license and if not to remove picture and contact them within 14 fays.  That time has passed and we haven’t answered hopping they would send another letter with a price. Which I think I’m going to pay since I would like this problem solved for my client. Should I contact getty back explaining the situation and asking to set a price for the picture? Or should we wait and see what they do next? Will not answering on the period time they said will have consequences, or is this just a form of intimidation they use? I don’t want to do anything until I’m comfortable with a path to follow. 

Thank you again.

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Getty Images Letter Forum / RM Getty Images in wordpress theme I bought. Help!

« on: May 23, 2017, 11:57:57 AM »

Hi,
My name is teresa and I had a little bit different problem here. I’m a web designer and I’m working on a website right now. I bought a wordpress theme on themeforest for this project and I wasn’t aware that the images that came in the demo site were RM Getty. I know them because I’ve been working on advertising for a long time. I rarely look for pictures in their site, since they are so expensive and my very small clients can’t afford a $500 picture. Even though I‘m still working on the site I had it live because it easier to show my client the process. Yes I know, I won’t have a site in development live ever again. I don’t use theme images for final sites, but it is nice to have something to hold the place until client sends the real one. I only kept one in about us page for layout purposes. The picture was of some vegetables with no persons in it. I didn’t think this was going to be an issue since I bought the theme and I was going to replace the picture anyways. Long story short my client got the “getty letter”. That was fast! My first instinct was to contact getty and tell them about how is not my client fault and it is my responsibility, and I didn’t meant to use a picture from them. I wouldn’t knowingly use any of their pictures. I would have found a very similar for $10 in Royalty Free sites. I’m confused and don’t know what to do. I feel very bad for my client and also is not good for business when things like this happen. What do you think I should do?