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Getty Images Letter Forum / Got My Letter
« on: February 01, 2014, 10:38:22 AM »
Hello all, I got my first letter about 2 months ago demanding $1065 for a single image found on my webstore. The letter was just a really bad screen shot of the add. I got a second letter about 1 month ago saying I had until January 10th to respond and pay up or I will be contacted by an outside agent.
So here is my story on how this came about.....
I own and run a website that I list items for sale. I get all of my descriptions and images from the manufacturers website....See I do not manufacturer my own products, I am simply and authorized dealer for over 15 major night vision companies. I list their products and when a sale happens, the product is drop shipped directly from the manufacturer and/or supplier. The manufacturer provides me with all the info to put in the listings such as description of the item and of course the images of the product.
Well the image in question was got directly from the manufacturers website, as I figured they had the rights to it. When I got the letter I did email Getty Images and explained to them I got the image from the manufacturers website, gave them my sales reps email address and contact info, and told this is not my fault. They dont seem to care so I contacted my sales rep at the manufacture and sent him a scanned copy of the letter. He proceeded to tell me to dont worry he will take care of it. Oh and yes I did take the image down the same day I got the letter...
Upon getting the second letter I then again sent my sales rep the scanned letter. He got back to me and stated they had originally paid for that image and I had nothing to worry about. My sales rep even got conformation from the manufacturers president who relayed info for me in saying to just ignore them, that he has been dealing with them for over 20 years and just to ignore them and do not respond any further.
The image in question is #926824-001
http://www.gettyimages.com/Search/Search.aspx?contractUrl=2&language=en-US&family=creative&assetType=image&p=926824-001
Again, I dont get where they get off trying to collect money from me for an image that was obtained from my manufacturers website. What do you all think?
So here is my story on how this came about.....
I own and run a website that I list items for sale. I get all of my descriptions and images from the manufacturers website....See I do not manufacturer my own products, I am simply and authorized dealer for over 15 major night vision companies. I list their products and when a sale happens, the product is drop shipped directly from the manufacturer and/or supplier. The manufacturer provides me with all the info to put in the listings such as description of the item and of course the images of the product.
Well the image in question was got directly from the manufacturers website, as I figured they had the rights to it. When I got the letter I did email Getty Images and explained to them I got the image from the manufacturers website, gave them my sales reps email address and contact info, and told this is not my fault. They dont seem to care so I contacted my sales rep at the manufacture and sent him a scanned copy of the letter. He proceeded to tell me to dont worry he will take care of it. Oh and yes I did take the image down the same day I got the letter...
Upon getting the second letter I then again sent my sales rep the scanned letter. He got back to me and stated they had originally paid for that image and I had nothing to worry about. My sales rep even got conformation from the manufacturers president who relayed info for me in saying to just ignore them, that he has been dealing with them for over 20 years and just to ignore them and do not respond any further.
The image in question is #926824-001
http://www.gettyimages.com/Search/Search.aspx?contractUrl=2&language=en-US&family=creative&assetType=image&p=926824-001
Again, I dont get where they get off trying to collect money from me for an image that was obtained from my manufacturers website. What do you all think?